Terms
& Conditions

About Stilla

The website and accommodation services are operated by Stilla Hospitality Ltd, a company registered in Malta under company number C80843, with registered address at Level 3, Goldfield House, Triq Dun Karm, Birkirkara, BKR 9030, Malta ("Stilla", "we", "us" or "our").

You can contact us at info@stilla.mt or on WhatsApp at +356 7980 0473.

Website Use

You may use this website for lawful purposes and in accordance with these Terms. You must not misuse the website, interfere with its operation, attempt unauthorised access, or use its content for unlawful or commercial purposes without our written permission.

Website content is provided for general information. While we take reasonable care with descriptions, images, availability and prices, details may change and may contain errors. The applicable booking confirmation is the final record of the reservation.

Bookings Through Gauvendi

Bookings are completed through the separate Gauvendi booking engine. When you submit a booking, you agree to the booking terms, rate description and payment conditions shown in the Gauvendi booking flow, together with these Terms.

Your booking is confirmed only when you receive a booking confirmation. Please check the confirmation promptly and contact us if any information is incorrect.

Prices and Payment

Prices, currency, taxes, fees and any applicable charges are displayed during the booking process. Payment is made by credit card through the Gauvendi booking flow. Card details are handled by the relevant payment service used in that flow; Stilla does not ask you to send card details by email or WhatsApp.

Changes, Cancellation, and Refunds

The cancellation and refund conditions applicable to a reservation depend on the rate selected at the time of booking and are also stated in the booking confirmation.

Non-refundable rates
Non-refundable bookings cannot be cancelled or refunded once the reservation has been confirmed. If a non-refundable booking is cancelled, the full booking charge remains payable.

Flexible rates
Flexible-rate bookings may be cancelled and fully refunded up to 5 days before the scheduled arrival date. Cancellations made less than 5 days before arrival are subject to the full booking charge.

Refunds
Where a reservation is eligible for a refund, the refund process is automated and will be initiated in accordance with the applicable booking and cancellation conditions.

No-shows
If a guest does not arrive for a confirmed reservation without cancelling in accordance with the applicable cancellation conditions, the full booking charge applies.

Changes to a reservation by the guest
Requests to change a reservation, including dates or other booking details, are considered on a case-by-case basis and are subject to availability and the conditions of the applicable rate.

Changes or cancellations by Stilla
Stilla does not apply a standard policy for changes or cancellations initiated by Stilla. In the unlikely event that Stilla needs to make a change to a confirmed reservation, we will contact the guest directly and work with them to find an appropriate solution. Any changes made by Stilla will not be made to the guest's disadvantage and may include an upgrade or other arrangement where appropriate.

Check-in and Check-out

Check-in is available from 3:00pm onwards.
Check-out must be completed by 10:00am on the day of departure. Guests may check out at any time before 10:00am.
Check-in is available 24 hours a day. Guests arriving later in the day or at night can be accommodated.

Arrival Information

After a reservation is confirmed, Stilla will contact the guest to request an estimated time of arrival and, where relevant, flight details. This information helps us prepare for the guest's arrival and assist with check-in.

Identification Requirements

Guests are required to provide a valid ID card or passport upon arrival.
A registration sheet will be provided in each room for completion by the guest.

Minimum Age, Children and Infants

Stilla accommodates guests aged 3 years and over.

House Rules and Guest Responsibilities

Guests must provide accurate booking information, follow reasonable instructions, respect other guests and neighbours, and take reasonable care of the accommodation and its contents. Guests are responsible for loss or damage caused by their acts or omissions, subject to applicable law.

Smoking

All areas of Stilla are non-smoking areas, with the exception of private terraces.

Pets

Pets are not permitted at Stilla.

Parties, Events and Noise

Parties and events are not permitted at Stilla.
Guests are expected to be considerate of other guests, neighbours and the surrounding area and to avoid excessive noise or disruptive behaviour.

Additional Guests and Visitors

Visitors are permitted, provided their presence is respectful of the property, other guests and applicable house rules.
Only guests registered as part of the reservation may stay overnight at Stilla.

Parking

Public parking spaces are available within walking distance of the properties. Parking is subject to availability and Stilla does not guarantee the availability of a specific parking space.

Damage Deposits

No damage deposit is required.

Prohibited Conduct and Right to Vacate

Stilla reserves the right to ask a Guest to vacate their room without the need to provide a refund if the Guest behaves in a manner that is abusive, threatening, disruptive, unlawful, or otherwise interferes with the safety, comfort, or enjoyment of other guests, staff, neighbours, or the property.

Personal Belongings and Lost Property

Guests are responsible for their personal belongings and valuables. Stilla accepts no responsibility for loss, theft or damage to personal property unless caused by Stilla's proven negligence or as otherwise required by applicable law.

Any property left behind will be handled in accordance with Stilla's lost property procedures. Guests may contact Stilla to enquire about and arrange the return of lost items, with any applicable delivery costs payable by the Guest.

Security and Special Property Rules

For security and safety purposes, Stilla may restrict access to certain areas of the property and may take reasonable measures to protect guests, staff and property.
Guests must comply with all security instructions and any special rules applicable to specific areas, facilities or property features.

Personal Liability

Stilla's liability is limited to the extent permitted by law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud.

Intellectual Property

Unless stated otherwise, website text, photographs, logos, graphics and other content belong to Stilla or its licensors. You may view and print content for personal, non-commercial use. Any other use requires prior written permission.

Privacy and Cookies

Our Privacy Policy explains how we process personal data. Our cookie notice explains the cookies and similar technologies used on the website and how to manage consent.

Third-Party Services and Links

The website may connect to third-party services, including Gauvendi, messaging services and analytics or advertising technologies. Their own terms and privacy notices may also apply. Stilla is not responsible for third-party websites or services outside its control.

Changes to These Terms

We may update these Terms from time to time. The version published on this page applies to future website use and bookings. Changes will not reduce rights that apply to a booking already confirmed unless permitted by law.

Governing Law and Exclusive Jurisdiction

These Terms, and any contract or dispute arising from or connected with them or a booking, are governed exclusively by the laws of Malta. The courts of Malta shall have exclusive jurisdiction to settle any such dispute.

Contact

For questions about these Terms or a booking, contact info@stilla.mt or WhatsApp +356 7980 0473.